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Ali & Jay COVID 19 Updates

Nothing is more important than your well-being and those who are vulnerable to COVID-19, and at Ali & Jay, we are dedicated to the health and safety of our customers, team and community.  

With the new order for all Californians to ‘Stay at Home,’ our corporate offices and distribution center are intermittently closed. As a result, please anticipate shipping delays

 

Orders & Delivery:
All orders received will be authorized, charged and prioritized in our shipping queue. Our next anticipated order ship date is Friday 4/3/2020. Delays apply to all forms of delivery including UPS 2-day and overnight delivery.

Returns:
Because our warehouse is temporarily closed, we cannot receive return deliveries at this time. Please do not mail your returns to our warehouse until further notice.

We have extended our return policy to 60 days to ensure you have ample time to send your returns after our distribution center is reopened.

Questions:
For questions or concerns about your order, shipping windows and/or returns, please contact our Customer Care team at customerservice@ali-jay.com.com and our work from home team will respond accordingly. 

We are monitoring the situation closely and will communicate as the situation develops. We apologize for any inconvenience this may cause and appreciate your patience as we navigate this unusual situation.  

Stay safe and healthy, Love the Ali & Jay Team

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